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Discussion topic: new router and now no land line

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This message was authored by queenjane This message was authored by: queenjane

new router and now no land line

I have just installed a new router and  now my land line is dead. Do i need to get a new phone and this one is about 12 years old

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: new router and now no land line

Posted by a Superuser, not a Sky employee. Find out more

Are you new to Sky broadband/landline, or recently upgraded your broadband? Do you have a white Hub or a black one?

queenjane
Topic Author
This message was authored by queenjane This message was authored by: queenjane

Re: new router and now no land line

Just ugraded to a white router.

 

This message was authored by Mark39 This message was authored by: Mark39

Re: new router and now no land line

Posted by a Superuser, not a Sky employee. Find out more

Was your phone plugged into the back of your previous Hub, or into the wall socket?

queenjane
Topic Author
This message was authored by queenjane This message was authored by: queenjane

Re: new router and now no land line

into the back of the router. When i put wires into new router i followed how they went in the old one if you understand what i mean 

queenjane
Topic Author
This message was authored by queenjane This message was authored by: queenjane

Re: new router and now no land line

Its ok i left it overnight and the phone is working again Thank you for the help though.

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