Phone line not working

[Gkettlewell58]

My landline is now working. I cannot receive calls or make them

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your...

You can also run this test via the MySky app.

Let us know how you get on.

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987 · Accepted solution]

Update - Spoken to Gkettlewell58, after a few checks, our service checker found an outside fault which we have booked Openreach for. 

Expected resolution is 2 working days, upto 5 working days in some cases. 🙂

[Gkettlewell58]

Hi can I have an update please. My phoneline is still not working and neither is my Internet now.

[Lisa-P1987]

Hi there Gkettlewell58, it is normally 5 working days for openreach external faults which would have been yesterday, So I will escalate your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

After starting the private chat with Gkettlewell58 the issue had already been resolved.

Thanks for using the Sky Community Forum.