In all likelihood this is an issue with OpenReach and not Sky, although all you can do is phone Sky and ask them to hassle/get an update from OpenReach.
OpenReach own the phone line infrastructure in the UK that Sky use to provide their broadband/phone service. Unfortunately this is what happens when key public service infrastructure is put into the hands of private companies. OpenReach have minimum service requirements in how often they provide updates over to Sky and the priority of how work is assigned out to their engineers.
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