Broadband Outage - 23 November 2024

[GD1]

New thread title created to reflect current outage.

Moderator note: subject of thread updated to better reflect the conversation

[Liz119]

Broadband not working therefore WiFi and tv not working.  Going around in circles in the sky app trying to find where to report.  All numbers are now closed.  Sky worst customer service in Ireland if u have a problem 

[caesarome]

@Liz119 

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[SalV]

The tv suddenly is not connected to the Internet . The Internet light on the hub is solid amber. I have turned it off and back on again which has not worked. 

[Joytan0201]

Just now my sky hub Internet is not working and the color indicator turns orange

[Mrnundy]

Hello

Broadband light not coming on router

Other lights all green

I have tried resetting and unplugging

Please can some advise. Try doing test online to test broadband and this does not work correctly.

Thanks 

[Danniiee589]

Internet went down around 15minutes ago, just displaying amber light on Internet and voice on the hub. Tried the tests but website says unavailable!! 

[TKJ17]

Hi, our broadband has gone down

[Kayleighxxx]

Mines down as well

[Mareille]

• No Internet is there any issues in my area?

[GeorgeG1992]

Hi. I have been through all the tests, your test came back to say everything is fine but I still have no internet. The light on the hub is just slowly flashing green

[Jackdcotton]

I've tried to reset but the box is still slowly flashing green. My phone connects to the WIFI but it's not given me any service.

[Fedup721]

Same here.

as yours been sorted?

[Jonny+B+68]

same with me. Green light on the hub and test 'not available'

[AC27]

We have no connection