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Discussion topic: The phone wire coming into the house has been snapped ,no longer conected to house.Have contacted an

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Message posted on ‎18 Nov 2023 03:29 PM

The phone wire coming into the house has been snapped ,no longer conected to house.Have contacted an

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Message posted on ‎18 Nov 2023 03:38 PM

Re: The phone wire coming into the house has been snapped ,no longer conected to house.Have contacte

Posted by a Superuser, not a Sky employee. Find out more

@Mina 

You don't seem to have completed your post. If the wire is hanging dangerously you can contact Openreach direct (presuming you're in the UK). If it's not dangerous call Sky and arrange an engineer to repair. 


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Message posted on ‎18 Nov 2023 04:17 PM

Re: The phone wire coming into the house has been snapped ,no longer conected to house.Have contacte

Finally got through and they say an engineer is coming in 2 working days .Roofers accidently broke it and contacted sky 2 weeks ago and no one came they've made it safe .

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Message posted on ‎18 Nov 2023 04:29 PM

Re: The phone wire coming into the house has been snapped ,no longer conected to house.Have contacte

Posted by a Superuser, not a Sky employee. Find out more
@Mina wrote:

they say an engineer is coming in 2 working days .

@Mina 

That is Openreach's advertised target time but not a guarantee. Hopefully it's a quick and easy repair. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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