No phone line to house

[Jamie-H]

We've renovated our house and no longer have a phone line wired in.

We've just switched back to Sky broadband and I called today to ask how it works without a phone line and was told we need a VoIP phone to connect and hardwiring to the phone line wasn't necessary anymore.

Is this correct?

we don't want to make any landline calls, just connect to the broadband.

Thanks

[cookiemonsteruk · Accepted solution]

@Jamie-H 

From last september all new copper connections will use internet calls and fttp connections always required that.  However you do need a data carrier for broadband but not a voip phone as such any phone with the standard bt telephone jack should do. So in your case select the pay as you talk tariff ie no phone no money.

In order to see what is available will help decide whether you need to request a new line could you enter you full postal address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Jamie-H]

[Chrisee]

@Jamie-H Openreach will have to re-instate your copper phone line if you order broadband from Sky to carry the broadband signal. This will probably cause a delay as according to the checker the system expects a working line is there. Quite a common issue where a property has not had a broadband service using the Openreach network and normally there is no charge.

[Jamie-H]

Thank you. 

That's what I thought despite Sky telling me twice now It's good to go 

[Chrisee]

@Jamie-H they are saying that because that is what the Openreach database entry is saying. In pracrice place the order when the activation date comes round it wont work. Openreach will send round an engineer to check why. Surprise surprise the line isnt there, but hopefully it is still run to the external connection box if it is its a simple job of installing a new internal master socket. 

You would go through the same pantomine if you bought from any other isp using Openreach.

[Chilli1806]

I went back to Sky Broadband yesterday.  The broadband works phone but the phone does not work

[cookiemonsteruk]

@Chilli1806 

Is the phone plugged into the back of the sky hub or  the mastersocket?

[Chilli1806]

It is plugged directly into the Sky Max Hub

[Jacko551]

I have the exact same issue.. I changed over from older black sky router to the white sky max router, and house phone doesn't work with the new white router.. Sky no it's been a issue since the start of 2024.. The wifi pods to increase the poor range also don't work as they won't talk to the white max router.. Keep being told by sky tecs that it's a onboarding issue.. But over a month later and lots of calls the issues have not been sorted.. Sky have rushed the roll out of the white sky max router before fully testing it and the system to support it.. Typical Sky I'm sorry to say. 

[Chrisee]

@Jacko551 see my reply to your post in another thred. Given this thred is discussing the laxk of a physical line your issue is entirely different as you have a service therfore haveca physical line.