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Discussion topic: My dads phone has no dial tone

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This message was authored by: Kimmyfm66

Message posted on ‎26 Jun 2024 10:12 AM

My dads phone has no dial tone

My dads phone line has no dial tone, checked everything is plugged in properly and all is good, tried a different phone and the same issue, any ideas? 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎26 Jun 2024 10:50 AM

Re: My dads phone has no dial tone

Posted by a Superuser, not a Sky employee. Find out more

@Kimmyfm66 

You or your Dad can try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

 


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This message was authored by: Highlinder

Message posted on ‎26 Jun 2024 10:51 AM

Re: My dads phone has no dial tone

Posted by a Superuser, not a Sky employee. Find out more

@Kimmyfm66  Are you able to call Sky on your Dad's behalf and report this fault?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Kimmyfm66

Message posted on ‎26 Jun 2024 11:04 AM

Re: My dads phone has no dial tone

Was hoping to get resolved without ringing, as he's not great on the phone and the account is in his name, but I help manage his finances as POA. Will give them a call on my mobile later. 

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This message was authored by: Daniel0210

Message posted on ‎26 Jun 2024 11:20 AM

Re: My dads phone has no dial tone

Posted by a Superuser, not a Sky employee. Find out more

@Kimmyfm66 

See this link regarding third party assistance (POA)

https://www.sky.com/help/articles/third-party-assistance


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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