@AdrianTownsend
If you tell us whether you have Sky Q or Sky+HD we can move your thread to the appropriate forum board where someone will be able to advise you. If however you have Sky+ or Sky+HD Sky won't send an engineer as they no longer support issues connected to these boxes.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
