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Discussion topic: Landline not working cannot make or receive calls

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This message was authored by TammyYvette This message was authored by: TammyYvette

Landline not working cannot make or receive calls

My landline has no dial tone, cannot make or receive calls, tried all the self help steps and also changed phone and still nothing. Service status states fine but clearly not. Please help to escalate and resolve

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This message was authored by caesarome This message was authored by: caesarome

Re: Landline not working cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

Has it been working prior to today and have you made any changes to your broadband package recently ?

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TammyYvette
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This message was authored by TammyYvette This message was authored by: TammyYvette

Re: Landline not working cannot make or receive calls

No changes made and has been working until recently now no dial tone or ability to make or receive calls - need support please this is incredibly frustrating I cannot reach anyone 😞

This message was authored by caesarome This message was authored by: caesarome

Re: Landline not working cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@TammyYvette 

First thing to check is this link:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start

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If you need help please provide as much information as you can
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