Discussion topic: Landline not working cannot make or receive calls

This message was authored by: TammyYvette · ‎04 Jul 2024

My landline has no dial tone, cannot make or receive calls, tried all the self help steps and also changed phone and still nothing. Service status states fine but clearly not. Please help to escalate and resolve

This message was authored by: caesarome · ‎04 Jul 2024

Has it been working prior to today and have you made any changes to your broadband package recently ?

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This message was authored by: TammyYvette · ‎08 Jul 2024

No changes made and has been working until recently now no dial tone or ability to make or receive calls - need support please this is incredibly frustrating I cannot reach anyone 😞

This message was authored by: caesarome · ‎08 Jul 2024

@TammyYvette

First thing to check is this link:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Landline not working cannot make or receive calls

Landline not working cannot make or receive calls

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