Fibre but home phone doesn’t work

[Urbs1]

I have fibre, broadband works, I have 2 piece Vtech CS2051. I have plugged the base into router and don't get a dialling tone and don't get calls. Called sky half a dozen times(mobile), get different answers every time. Do I need to get a new phone? Worked perfectly before and I believe it's classed as voip. All green lights are on the router.  Been with sky for 16 years and now thinking of leaving. Absolute joke. 

[Mark39]

A VOIP phone won't work. If your phone base station formerly plugged into a BT wall socket, it should work when plugged into your broadband Hub.

[Urbs1]

Thanks for reply but unfortunately it doesn't work, but did before, when it was plugged into bt socket in the wall. Either I somehow damaged the lead when moving it or it just don't work with my phone.i may try a new lead.

[Mark39]

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@Urbs1 wrote:

Thanks for reply but unfortunately it doesn't work, but did before, when it was plugged into bt socket in the wall. Either I somehow damaged the lead when moving it or it just don't work with my phone.i may try a new lead.

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Or possibly a fault with the Voice service.

Am I right to assume you have the white Sky Max Hub?

If so, try a factory reset, by pressing and holding the WPS button for 30 seconds.

[Urbs1]

I have the black box

[Mark39]

Ah OK. Is the 'Voice' LED on the front panel lit? Amber or green?

[Urbs1]

It's Green

[Mark39]

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@Urbs1 wrote:

It's Green

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Sorry, you mentioned that in your first post.

If your phone worked from the wall socket, it should work with Sky internet calls. If you haven't done so recently, try restarting your Hub by switching off at the plug for 30 seconds or so.

I see you've already spoken to Sky on several occasions. If you wish we can ask Sky's messaging team to contact you here so that you can report it again via a private online chat, as clearly they haven't go to the bottom of it yet. You may have to repeat any troubleshooting you've already been through with them.

Let us know what you think.