0

Discussion topic: Land line with sky not working

Reply
This message was authored by Pat64 This message was authored by: Pat64

Land line with sky not working

Hi my land line with sky is not working has been down since Friday, I have checked connections and plugs when I pick phone up to use it it just crackles can you please help as I am elderly and rely on this 

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: Land line with sky not working

Posted by a Superuser, not a Sky employee. Find out more

Hello @Pat64 and welcome to the Community. Just so you know, we're mainly customers here but we'll do our best to help 

 

A couple of questions: has your landline with Sky been working OK up to now? Does your phone plug into a wall socket?

 

Can you run the simple connection test here, even if y0ur broadband is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

 

Pat64
Topic Author
This message was authored by Pat64 This message was authored by: Pat64

Re: Land line with sky not working

It worked until Friday and yes it does plug into a white socket I have checked all sockets plugging all in and out and phone dead, I can still press answer phone buttons and that works  and phone says it is charged 

This message was authored by Mark39 This message was authored by: Mark39

Re: Land line with sky not working

Posted by a Superuser, not a Sky employee. Find out more

OK. Did you try the link in my last post? Just click on the  blue text and follow the instructions on screen. Let us know the result.

 

If it doesn't find the fault, it's best to report it to Sky. You can either call them on your mobile or if you wish, we can ask Sky to contact you here so that you can report it via an online, private chat with them.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion