@PWoodley
We are customers here who help each other so perhaps you can get your daughter to post on here if you want as we can then ask her to go through this to run a line test:
https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start
She can also run this test via the MySky app.
Let us know how you get on.
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