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Dave+7777
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Dave+7777

‎15 Jan 2025 02:10 PM

  • Being charged for texts that I haven't received or sent why are sky charging me for them even though they can see this aswell 
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Mark39
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Re: Dave+7777

‎15 Jan 2025 02:11 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you spoken to Sky already, then?

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Dave+7777
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Re: Dave+7777

‎15 Jan 2025 02:13 PM

  • Yes still waiting for them to get back 
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Daniel0210
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Re: Dave+7777

‎15 Jan 2025 02:21 PM

Posted by a Superuser, not a Sky employee. Find out more

@Dave+7777 

You mention texts but you've posted in the Talk (Sky Talk landline board). So are these texts that you've allegedly sent from your Sky mobile phone? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Mark39
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Re: Dave+7777

‎15 Jan 2025 02:33 PM

Posted by a Superuser, not a Sky employee. Find out more
@Dave+7777 wrote:
  • Yes still waiting for them to get back 

I think you'll have to wait for them to do whatever investigation they're carrying out and get back to you. We'v seen similar issues reported before, where it has turned out that it's the result of customers unwittingly signing up to receive news/advertising texts that they're being charged for..

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