Broadband working but no dial tone on land line

[Helen8888888]

Hi there

my broadband is working fine but the landline phone has not worked for  about a week, I can't make or receive calls, no dial tone. I bought a new phone just in case the old phone was broken but still no dial tone.

I have tried all of the recommended fixes but they have not worked. There have been a number of BT vans working in the area of late so I wonder if this has caused an issue.

Could someone advise me on how to get the line tested.

Thank you.

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your...

You can also run this test via the MySky app.

Let us know how you get on.

[Highlinder]

@Helen8888888Would say that even though you said your broadband is working right, if you run the broadband test it might pick up an external fault, if not then come back to us and there are further steps that can be taken in the forum for you.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 

In the link above say no to your broadband working okay for it to run the test.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

[Helen8888888]

Hello Highlinder,

I did use the broadband check as you advised and it showed that my Mb/s had dropped to 3.5.

Thank you for your advice.

[Mr+Flibbles+86 · Accepted solution]

Update - After a private chat an external fault was found and an engineer has been booked

[paws6464]

I have not been able to make or receive phone calls for a full week now. I think my phone line has been damaged inside my home. I think I need a new line and socket fitting. Please would you send someone out to fix it please?

[dmy24]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[BevBas]

Hello, I've had the sky broadband with phone service for a while but never used the phone. I just plugged a phone in and there is no dial tone. I bought a new phone in case it was the phone, but this is the same, no dial tone. 

[Mark39]

@BevBas does your Hub have a Voice light which is lit? If so you need to plug the phone into your Hub. It won't work in the wall socket.

[BevBas]

No phone light, just power, internet, wireless on the green lights. And 2 ethernet and 1 broadband ports at the back. 

 

 

[Jacko001]

We are having this issue too. After switching to a new filter,  we plugged the landline phone directly into the wall socket and still no dial tone using 2 different phones.

We can't make or receive calls at the moment.

[Jacko001]

I should say, we tried the filter switch to no avail before plugging the phone into the wall socket which again was unsuccessful.

[Mark39]

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@BevBas wrote:

No phone light, just power, internet, wireless on the green lights. And 2 ethernet and 1 broadband ports at the back. 

 

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Try the connection test here (even though your broadband is working ok). If it detects a fault you'll be able to book an engineer there and then.  Otherwise you'll need to report it to Sky, if you're able to contact them. If not, let us know and we can ask the Sky Community team if they're able to help via their messaging service.

https://www.sky.com/help/articles/broadband-diagnostic-start