You do not have the Sky+ entitlement

[Neutronium]

thanks for that

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat to Neutronium

[hearts123]

I get this message on screen.  I have 3 boxes 2 are fine. this one, the main one started doing this last night.

I tried phoning Sky but no one answers.  Can I stop paying them as I cannot receive what Im paying for and have no way to contact them to fix it.

I have tried everything.

£127 a month they are going to lose.  As I am not wasting any more of my time.  This is the last resort.

[Annie+UK]

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

[hearts123]

Thanks, so do I just wait for an answer here?

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Seosamhin]

I am receiving the message "you do not have sky+ entitlement" 

[Annie+UK]

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@Seosamhin wrote:

I am receiving the message "you do not have sky+ entitlement" 

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Phone Sky and they'll fix it for you

[Peter23]

I am having same problem  could someone alert the sky messaging team please

[Annie+UK]

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@Peter23 wrote:

I am having same problem  could someone alert the sky messaging team please

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I have escalated your post to the Community Messaging Team

This link explains the escalation process

[Lisa-P1987]

Hi there @Seosamhin , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Hi there @Peter23 ,  your post has been sent to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - Spoken to @Peter23 and after some steps back office, the issue has been resolved. 

[rob.i.w]

I'm having the same issue, " You do not have the Sky+ entitlement" can anyone arrange a chat or fix? @Lisa-P1987 @Lisa-P1987

[Annie+UK]

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@rob.i.w wrote:

I'm having the same issue, " You do not have the Sky+ entitlement" can anyone arrange a chat or fix? @Lisa-P1987 @Lisa-P1987

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I've escalated your post