You do not have the Sky+ entitlement

[A+Clarke]

I've seen many others report the same issue recently.

All of a sudden one of my boxes (I have 2) says I do not have Sky+ entitlement (no active Sky TV subscription). My other box is working fine.

I have not recently ordered or cancelled SkyQ or any other Sky products.

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[A+Clarke]

Hi, i've done the new install which made no difference.

[caesarome]

You will either have to call Sky or we can alert Sky's messaging team for you regarding this. There is no guarantee they will contact you today but by tomorrow at the latest they will contact you via here so let us know what you would like to do ?

[A+Clarke]

Please alert the messaging team, thank you.

[caesarome]

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @A+Clarke an invite to chat.

[Andrew1970]

Having the same issue, tried reset by turning off at the plug but still same issue which it comes back on

Can someone help

[Annie+UK]

---

@Andrew1970 wrote:

Having the same issue, tried reset by turning off at the plug but still same issue which it comes back on

Can someone help

---

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Andrew1970 an invite to chat.

[Lynne3]

Hi, 

 Did everyone get sorted? 

I seem to be having the same problem. I cannot view a lot of channels esp our national channels RTE and Virgin Media.. All the sports we pay for except Racing TV.  Any chance someone can get back to me ASAP. (Irish Channels)

Thank you. 

[Lisa-P1987]

We are still looking to help you @Andrew1970 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Tom321]

Hi, I have just experienced this same issue. Two boxes, one has lost its subscription. Power cycling and rebuilding etc have not worked.

[Annie+UK]

---

@Tom321 wrote:

Hi, I have just experienced this same issue. Two boxes, one has lost its subscription. Power cycling and rebuilding etc have not worked.

---

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

[johnand+sylvia]

My Sky+ is now saying I am not entitled.

I have re-built and completed a new install with no change

Tried ringing Sky but waiting time was crazy.

Seen a lot of the same issue in other forums

Can somebody please help?