We have lost some channels in the last 48 hours

[JGW]

48 hours ago we lost BBC1 ITV and other channels, we can still get BBC2  channel 4 and a few others, re booted box checked signal etc but no joy

[Mark39]

What do you mean by lost? 

If you're seeing a 'no satellite signal' message on the affected channels, it's probably because your dish is slightly out of alignment. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you would need to engage a local satellite engineer to take a look.

It might be an opportune time to consider upgrading to Sky Q or Stream.

[JGW]

Thanks Mark 

Thats exactly what is happening.

much appreciated 

[Mergele15]

 I haven't seen almost any channel for 3 months

[Annie+UK]

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@Mergele15 wrote:

 I haven't seen almost any channel for 3 months

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What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Daniel0210]

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@Mergele15 wrote:

 I haven't seen almost any channel for 3 months

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@Mergele15 

What's the full story? Have you spoken to Sky in this 3 month period or got an independent engineer out and if not why not? Seems an awful long time to just leave it.

[Mergele15]

I contacted the sky virtual assistant today, but they said to wait, so I don't know what to do

[Mergele15]

I will probably give up sky tv, even though I have a 1-year contract, but can I keep the internet? What kind of engineer is needed? but I think that the problem here is that you should update and buy their services. what would you advise?

[Mergele15]

Hi, thank you, I will try to contact the engineer, I just wanted to say that it shows a few channels, but most of them are gone