02 Jan 2025 03:33 PM
48 hours ago we lost BBC1 ITV and other channels, we can still get BBC2 channel 4 and a few others, re booted box checked signal etc but no joy
02 Jan 2025 03:41 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat do you mean by lost?
If you're seeing a 'no satellite signal' message on the affected channels, it's probably because your dish is slightly out of alignment. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you would need to engage a local satellite engineer to take a look.
It might be an opportune time to consider upgrading to Sky Q or Stream.
02 Jan 2025 04:26 PM
Thanks Mark
Thats exactly what is happening.
much appreciated
05 Jan 2025 11:39 AM
I haven't seen almost any channel for 3 months
05 Jan 2025 11:42 AM
Posted by a Superuser, not a Sky employee. Find out more
@Mergele15 wrote:
I haven't seen almost any channel for 3 months
What are your Signal Strengths/Qualities? Take a look at the link below:
"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
05 Jan 2025 11:42 AM
Posted by a Superuser, not a Sky employee. Find out more
@Mergele15 wrote:
I haven't seen almost any channel for 3 months
What's the full story? Have you spoken to Sky in this 3 month period or got an independent engineer out and if not why not? Seems an awful long time to just leave it.
05 Jan 2025 11:44 AM
I contacted the sky virtual assistant today, but they said to wait, so I don't know what to do
05 Jan 2025 11:48 AM
I will probably give up sky tv, even though I have a 1-year contract, but can I keep the internet? What kind of engineer is needed? but I think that the problem here is that you should update and buy their services. what would you advise?
05 Jan 2025 11:53 AM
Hi, thank you, I will try to contact the engineer, I just wanted to say that it shows a few channels, but most of them are gone
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