Viewing card won't pair

[wildcard2142]

I pair the card using the box and it says request successful. Your channels will be available shortly but nothing changes 

[Daniel0210]

@wildcard2142 

Is this the same Sky+ box the card was paired to at the end on October 2024? 

[Annie+UK]

Was this card paired to this box at the end of October 2024? As the card now gets locked to the box it was paired to at that time

[wildcard2142]

No its a new one and I have cancelled the card that's in that box, that runs out at the end of the month, maybe it will work when that has ended

[Daniel0210]

@wildcard2142 

It will no longer pair to a new/different box I'm afraid. You can't now pair a viewing card to another Sky+ box. Sky Customer Services are available to provide advice and troubleshooting. Sky+, being a legacy package, is no longer supported by Sky.

Still call Sky to discuss your options moving forward which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.

[Annie+UK]

You CANNOT pair any card to a new box

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

[wildcard2142]

The technical Team just said they can repair or once this one has ended?

[Daniel0210]

@wildcard2142 

If this is a different box to the one it was paired to at the end of October you CAN'T. 

[wildcard2142]

Its a brand new card and not been paired to a box 

[Annie+UK]

If Sky have sent you a replacement card then Sky should be able to pair it remotely, but only if this is the same box the non-working card was in

This is quite confusing as to the reasson for needing to pair the card 😞

[wildcard2142]

I have a multiroom  and a main card, I have cancelled the multiroom card which ends this month, but this box is better than my main box so want to pair to that one, my main card was damaged so asked for a new one to be sent out to me  

[Annie+UK · Accepted solution]

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@wildcard2142 wrote:

I have a multiroom  and a main card, I have cancelled the multiroom card which ends this month, but this box is better than my main box so want to pair to that one, my main card was damaged so asked for a new one to be sent out to me  

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You CANNOT do what you want, as of end October 2024 the card is LOCKED to the box it was in as that time and CANNOT be transfered into a different box

Your main box card replacement can only be used in your MAIN box and NOT you multiscreen box

[wildcard2142]

Why all the capitals? The main card hasn't been in a box for over a year so isnt linked to a box and shows on the sky app its not linked to a box it just says self install, the other card is showing the HD box