Existing viewing card requires pairing with existing box

[Anonymous]

Sky+ hd box was switched off at the mains for a few months , now powered back on. However the existing viewing card requires pairing. Card was paired previously before the box was switched off at the mains.

[Mark39 · Accepted solution]

You could try carrying out a New Install, but I suspect you'll need to call to get your Viewing Card reinstated.

[Anonymous]

Is that a new install with a phone line connected to the box? Also Is calling to reinstate the card done by an automated call? 

[Anonymous]

Have existing sky hd box which was previously paired to existing viewing card. However after power was off at the mains for 2-3 months , everything is working properly apart from the on screen message " your viewing card needs to be paired to your sky+ hd box"  To pair them go to sky.com/quickfix

[Mark39]

@Anonymous you seem to have posted the same thing again. the answer to your previous post still applies.

[Daniel0210]

@Anonymous 

No need for another thread. Follow the advice already provided. 

[Mark39]

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@Anonymous wrote:

Is that a new install with a phone line connected to the box? Also Is calling to reinstate the card done by an automated call? 

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Broadband, rather than the phone line.

If that doesn't resolve it and you need to call, you'll need to speak in person to an adviser.