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This discussion topic has been answered Discussion topic: Pair viewing card to new box

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Avatar for Varny
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Message posted on ‎04 Jan 2025 05:05 PM

Pair viewing card to new box

Can you please pair the card to the new box 

 

 

 

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This message was authored by: SKY1992bf Answer

Message posted on ‎04 Jan 2025 05:06 PM

Re: Pair viewing card to new box

Posted by a Superuser, not a Sky employee. Find out more

@Varny From 29th October 2024 sky has removed the ability to pair viewing cards to replacement boxes

viewing cards are now locked to the last box it was paired too (note: viewing cards are non transferable between accounts - hence buying a second hand box with a card included will NOT work)

any new viewing card sent will not work regardless of what you were told

you will need to call sky and discuss your options regarding upgrading to one of sky’s current tv products to continue to receive sky tv services


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Please note: I only provide help on the main forums and not via PM
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf Answer

Message posted on ‎04 Jan 2025 05:06 PM

Re: Pair viewing card to new box

Posted by a Superuser, not a Sky employee. Find out more

@Varny From 29th October 2024 sky has removed the ability to pair viewing cards to replacement boxes

viewing cards are now locked to the last box it was paired too (note: viewing cards are non transferable between accounts - hence buying a second hand box with a card included will NOT work)

any new viewing card sent will not work regardless of what you were told

you will need to call sky and discuss your options regarding upgrading to one of sky’s current tv products to continue to receive sky tv services


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎04 Jan 2025 06:07 PM - last edited: ‎04 Jan 2025 06:08 PM

Re: Pair viewing card to new box

Dis you buy a replacement second hand Sky+ HD box?

 

Where did you buy the box from?

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Message posted on ‎04 Jan 2025 06:12 PM

Re: Pair viewing card to new box

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@Exiled-in-HH wrote:

 

Where did you buy the box from?

Why does that matter?


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Message posted on ‎04 Jan 2025 07:41 PM

Re: Pair viewing card to new box

You and your two friends need to brush up on consumer rights🤔

 

It is obvious information needed to give further advice😉

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Message posted on ‎04 Jan 2025 07:46 PM

Re: Pair viewing card to new box

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@Exiled-in-HH wrote:

It is obvious information needed to give further advice😉

Why is it important that you know where the box comes from seeing as no viewing card can now be paired to it ?

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Message posted on ‎05 Jan 2025 07:10 AM - last edited: ‎05 Jan 2025 07:10 AM

Re: Pair viewing card to new box

See previous response😉

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Message posted on ‎05 Jan 2025 07:48 AM

Re: Pair viewing card to new box

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH 

The bottom line is that no matter where the 'new' box was acquired from it won't work so the source is irrelevant. 


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Message posted on ‎05 Jan 2025 07:55 AM

Re: Pair viewing card to new box

It is very relevant for further action😉

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Message posted on ‎05 Jan 2025 09:38 AM

Re: Pair viewing card to new box

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What further action ?

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Message posted on ‎05 Jan 2025 10:47 AM

Re: Pair viewing card to new box

Well that obviously depends on the answers from @Varny ...  not your and your two friends off topic posts😉

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Message posted on ‎07 Jan 2025 09:54 PM

Re: Pair viewing card to new box

I'm caught in this position too. My hard drive died on my sky HD box. I just bought a reconditioned new skyhd box and can't pair it. All tha channels are there except the sports channels which i record from.

The supplier I bought from isn't responding the emails!

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Message posted on ‎07 Jan 2025 09:58 PM

Re: Pair viewing card to new box

Posted by a Superuser, not a Sky employee. Find out more
@And123 wrote:

I'm caught in this position too. My hard drive died on my sky HD box. I just bought a reconditioned new skyhd box and can't pair it. All tha channels are there except the sports channels which i record from.

The supplier I bought from isn't responding the emails!

Depending on your technical capability you could take the hard drive out of the new box and put it in the old box, which the card should still pair with.


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Message posted on ‎08 Jan 2025 07:30 AM

Re: Pair viewing card to new box

It is not easy to replace drives in DRX890/895 boxes ... check out YouTube for the procedure😉

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Message posted on ‎08 Jan 2025 09:41 AM - last edited: ‎08 Jan 2025 09:42 AM

Re: Pair viewing card to new box

Posted by a Superuser, not a Sky employee. Find out more
@And123 wrote:

 

The supplier I bought from isn't responding the emails!

 

They were probably unaware of the change by Sky.  If they were selling the box with no mention of pairing then it's not really their issue anyway.

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