Pair viewing card to new box

[Varny]

Can you please pair the card to the new box 

[SKY1992bf · Accepted solution]

@Varny From 29th October 2024 sky has removed the ability to pair viewing cards to replacement boxes

viewing cards are now locked to the last box it was paired too (note: viewing cards are non transferable between accounts - hence buying a second hand box with a card included will NOT work)

any new viewing card sent will not work regardless of what you were told

you will need to call sky and discuss your options regarding upgrading to one of sky’s current tv products to continue to receive sky tv services

[Exiled-in-HH]

Dis you buy a replacement second hand Sky+ HD box?

Where did you buy the box from?

[oj01]

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@Exiled-in-HH wrote:

Where did you buy the box from?

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Why does that matter?

[Exiled-in-HH]

You and your two friends need to brush up on consumer rights🤔

It is obvious information needed to give further advice😉

[caesarome]

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@Exiled-in-HH wrote:

It is obvious information needed to give further advice😉

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Why is it important that you know where the box comes from seeing as no viewing card can now be paired to it ?

[Exiled-in-HH]

See previous response😉

[Daniel0210]

@Exiled-in-HH 

The bottom line is that no matter where the 'new' box was acquired from it won't work so the source is irrelevant. 

[Exiled-in-HH]

It is very relevant for further action😉

[caesarome]

What further action ?

[Exiled-in-HH]

Well that obviously depends on the answers from @Varny ...  not your and your two friends off topic posts😉

[And123]

I'm caught in this position too. My hard drive died on my sky HD box. I just bought a reconditioned new skyhd box and can't pair it. All tha channels are there except the sports channels which i record from.

The supplier I bought from isn't responding the emails!

[oj01]

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@And123 wrote:

I'm caught in this position too. My hard drive died on my sky HD box. I just bought a reconditioned new skyhd box and can't pair it. All tha channels are there except the sports channels which i record from.

The supplier I bought from isn't responding the emails!

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Depending on your technical capability you could take the hard drive out of the new box and put it in the old box, which the card should still pair with.

[Exiled-in-HH]

It is not easy to replace drives in DRX890/895 boxes ... check out YouTube for the procedure😉

[TimmyBGood]

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@And123 wrote:

The supplier I bought from isn't responding the emails!

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They were probably unaware of the change by Sky.  If they were selling the box with no mention of pairing then it's not really their issue anyway.