Viewing card problem

[Statto]

I got viewing card is unauthorised on screen , on my settings the viewing card number doesn't match my online account viewing card number and haven't received a new card. Can't get through to speak to anyone , any help would be great

[SKY1992bf]

@Statto  is the card in the box it was last paired too or are you trying to swap the box?

if the former try a new install 

[Annie+UK]

When phoning stay silent at the prompt and you'll eventually speak to an agent

[Statto]

• I got sky + box that I've had for years not touched card or box was working yesterday but not today , just checked my account online and sky viewing card number is now different to one in settings on TV and settings on box. Don't no what's going on

[caesarome]

Did you place and perhaps cancel an order for Sky Q ?

[Statto]

Ages ago they came to do sky q but couldn't access dish so said they'd be in contact for a box which runs off internet but nothing heard since and can't get hold of them to speak to them about it

[caesarome]

If you want to order Sky Stream then you would need to speak to Sky about this and you will need to call them about this viewing card issue because when Sky Q was ordered a new card will have been ordered which is why this one is no longer working.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Annie+UK]

See question Q50 in my Sky Plus F⋅A⋅Q

[Mark39]

That would be the reason, then. If a Viewing Card for Sky Q was sent to you, you can use that, otherwise you'll need to contact Sky for a replacement card.

[Jack1202Jack]

i have a problem with card it says on screen Ensure the viewing card is correctly inserted Go to skyviewinghelp.com for assistance which i have done it just tells you to shut everything down to reboot which i have done but still comes up with same message

[Mark39]

Try removing the Viewing Card and wiping it with a dry, non-fluffy cloth.