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Discussion topic: Time Wrong - Not Changed to GMT - March 2022

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This message was authored by JP5551 This message was authored by: JP5551

Time Wrong - Not Changed to GMT - March 2022

It is just the same problem as last October when the clocks changed. My Sky Plus Box has not changed the time. I am an hour behind. Are other Sky PLus users finding this? Ans is Sky going to acknowledge there is a problem and rectify it?


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Time Wrong - Not Changed to GMT - March 2022

Posted by a Superuser, not a Sky employee. Find out more

@JP5551  Not necessarily, boxes have to be activity switched on at the mains and getting a signal from the satellite to get the update , so there is no way of telling how long your box as been powered down 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Time Wrong - Not Changed to GMT - March 2022

Posted by a Superuser, not a Sky employee. Find out more

Check your software version for your sky box

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Time Wrong - Not Changed to GMT - March 2022

Posted by a Superuser, not a Sky employee. Find out more

@JP5551  You mean BST, You need to make sure your software is on R024.092.11.00p


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
JP5551
Topic Author
This message was authored by JP5551 This message was authored by: JP5551

Re: Time Wrong - Not Changed to BST - March 2022

Yes I did mean BST!! This is a new Sky Plus Box installed last week by a Sky Engineer so surely it must be up to date?

 

This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Time Wrong - Not Changed to GMT - March 2022

Posted by a Superuser, not a Sky employee. Find out more

@JP5551  Not necessarily, boxes have to be activity switched on at the mains and getting a signal from the satellite to get the update , so there is no way of telling how long your box as been powered down 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Time Wrong - Not Changed to BST - March 2022

Posted by a Superuser, not a Sky employee. Find out more

Your box will be at least 6 years old as that's when they stopped manufacturing them so it is advisable to check the version and update the box if required

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
JP5551
Topic Author
This message was authored by JP5551 This message was authored by: JP5551

Re: Time Wrong - Not Changed to GMT - March 2022

Thank you everyone. I've updated the software and I am on the right time now. Thanks again - much appreciated.

This message was authored by Neil+Macmillan This message was authored by: Neil+Macmillan

Re: Time Wrong - Not Changed to GMT - March 2022

hOW DO YOU UPDATE THE SOFTWARE

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Time Wrong - Not Changed to GMT - March 2022

Posted by a Superuser, not a Sky employee. Find out more

@Neil+Macmillan 

Try the video in the pinned post at the top of the Sky+ forum page 

https://helpforum.sky.com/t5/Sky/Sky-box-displaying-the-wrong-time/td-p/3960119


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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