TV Guide Frozen

[fredbloggs10]

TV Guide is Frozen on screen,I can only see the mini screen.

[Mark39]

Restart the box by switching off at the plug for 4 minutes.

[fredbloggs10]

Already tried that,no difference

[fredbloggs10]

Unplugged and restarted my internet box too,no difference.

[fredbloggs10]

Did a Sky Rebuild too,no difference.

[Annie+UK]

You might have to do a full system reset, see my FAQ

[fredbloggs10]

Still happening,I get to see the full live TV picture for about 5 seconds and the the TV Guide fills the screen again.

[Mark39]

Done the full System Reset?

[fredbloggs10]

Yes I have

[fredbloggs10]

It happens on recordings too.

[Annie+UK · Accepted solution]

• Turn the Sky box off
• Pull the plug out of the wall socket
• Wait 10 minutes
• Plug the wall socket back it
• Listen for the Harddrive to stat spinning
• Wait for the Sky box to fully start up
• Take Sky box out of standby (if orange LED)
• See if that fixes things

[fredbloggs10]

I`ve done that twice,no difference. Which number do I call for a Sky engineer to come?

[fredbloggs10]

@Annie+UK No difference. When I press the Sky button I see the fullscreen picture for about 5 seconds and then it reverts back to only seeing the TV Guide and Mini-Screen

[Mark39]

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@fredbloggs10 wrote:

I`ve done that twice,no difference. Which number do I call for a Sky engineer to come?

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You can find the number to call via the 'need more help' dropdown at the bottom of this page:  https://www.sky.com/help 

Sounds like the box will need to be replaced.