System fault

[Rae40]

My planner is not working I have tried the turn on and off multiple times then reset the viewing card nothing works !!

[Annie+UK]

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

[Rae40]

Sadly Sky have said the HD box is too old 😳 thank you for your reply though 

[Daniel0210]

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@Rae40 wrote:

Sadly Sky have said the HD box is too old 😳 thank you for your reply though 

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@Rae40 

Sky no longer support Sky+ set ups but have you tried the advice provided by @Annie+UK ?

[Rae40 · Accepted solution]

I tried but it failed so sky have agreed to change me to Sky Q for no extra charge but thank you 

[Daniel0210]

@Rae40 

I will cc in one of the other Superusers who has compiled a very helpful guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered...

cc @nigea99 

[nigea99]

hi @Rae40 

As @Daniel0210 metioned, you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

If you have any other questions do not hesitate to ask