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This message was authored by: Rae40

Message posted on ‎23 Jun 2026 08:54 AM

System fault

My planner is not working I have tried the turn on and off multiple times then reset the viewing card nothing works !!

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Message posted on ‎23 Jun 2026 02:06 PM

Re: System fault

I tried but it failed so sky have agreed to change me to Sky Q for no extra charge but thank you 

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This message was authored by: Annie+UK

Message posted on ‎23 Jun 2026 09:08 AM

Re: System fault

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner Rebuild

 

See question Q02 in my Sky Plus F⋅A⋅Q

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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Message posted on ‎23 Jun 2026 11:58 AM

Re: System fault

Sadly Sky have said the HD box is too old 😳 thank you for your reply though 

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Message posted on ‎23 Jun 2026 12:09 PM

Re: System fault

Posted by a Superuser, not a Sky employee. Find out more
@Rae40 wrote:

Sadly Sky have said the HD box is too old 😳 thank you for your reply though 

@Rae40 

Sky no longer support Sky+ set ups but have you tried the advice provided by @Annie+UK ?


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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This message was authored by: Rae40 Answer

Message posted on ‎23 Jun 2026 02:06 PM

Re: System fault

I tried but it failed so sky have agreed to change me to Sky Q for no extra charge but thank you 

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This message was authored by: Daniel0210

Message posted on ‎23 Jun 2026 02:09 PM

Re: System fault

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@Rae40 

I will cc in one of the other Superusers who has compiled a very helpful guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered...

 

cc @nigea99 

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎23 Jun 2026 02:14 PM

Re: System fault

Posted by a Superuser, not a Sky employee. Find out more

hi @Rae40 

 

As @Daniel0210 metioned, you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

 

If you have any other questions do not hesitate to ask

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