04 Sep 2019 09:50 PM
My sky box keeps recording programmes that I have cancelled.
I have cancelle the recording from the planner and from the scheduled section numerous times, but sky still continues to record the programme. Can anyone help please? I’ve reset the sky box but it doesn’t seem to make a difference.
06 Jan 2020 03:05 PM - last edited: 06 Jan 2020 03:09 PM
Hi there,
Our tech teams have looked into this and isolated the issue to a bug in the current Sky+ HD R022 software.
A fix has now been found and it will be implemented in the next software release R023 going live in spring 2020.
Sorry for the inconvenience and thank you for your patience.
Federica-C
Community Manager
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04 Sep 2019 10:01 PM
Posted by a Superuser, not a Sky employee. Find out moreBefore removing them from the scheduled section did you press the green button to remove the series link first before deleting it. And one other to note is if you do this before 30 days since the last episode was recorded the series link will return.
08 Sep 2019 10:22 PM
We've just noticed something similar tonight, Friends had been recorded 3 times off comedy central xtra which to my knowledge we've never recorded friends on simply because it's not HD. Have deleted the scheduled recording with the series link which in my mind should have removed any series link with it but if that's not the case then its abit of a daft design on the part of whoever designed and approved the code for recordings.
20 Nov 2019 04:30 PM
If episodes are closer together than 31 days, then if this is correct it will be impossible to cancel the series link until the programme has been withdrawn completely by sky. The programme which keeps recording on my box is one I've never seen or heard of, (catfish) and the number of repeats means that my recording space is constantly being filled with dross.
20 Nov 2019 04:52 PM
the programme for me is Catfish too!
20 Nov 2019 05:19 PM
Catfish for me to i keep erasing at least 3 times a day. Sky you could do better.
22 Nov 2019 08:09 PM
Another one here who can't get rid of Catfish!
23 Nov 2019 07:21 PM
I can't get rid of catfish either it keeps recording no matter how many times I get rid of it and nobody is watching it
23 Nov 2019 11:23 PM
Catfish for me as well!! I've come in and it had recorded 6 episodes!! Why???
24 Nov 2019 02:17 AM
Maybe it's time to give in and watch it? 😛
24 Nov 2019 11:37 AM
That's the thing, I've already watched them - these are repeats! 😩 I checked my planner again this morning and yep, there it is again in the 'scheduled' listings. It's driving me nuts!
25 Nov 2019 05:13 PM
Mine keeps recording catfish too and on channels I haven't got like mtv+1. Do sky read this forum?
25 Nov 2019 05:14 PM
Posted by a Superuser, not a Sky employee. Find out more
@Molehill wrote:
Do sky read this forum?
Yes, Sky monitor all of the forums.
25 Nov 2019 07:02 PM
Yes, I’m pig sick of this too, recording catfish, something i have absolutely no interest in. What's annoying is I cancel everything in scheduled and the planner including the series links, and still the program keeps coming back. I'm really concerned as this is swallowing up my broadband allowance and the HDD space. I'll be going on holiday for over a month and are also concerned that it will fill the HDD to capacity therefore not recording the programmes I actually want to watch.
Sky, please sort this out!!!
25 Nov 2019 07:49 PM
Posted by a Superuser, not a Sky employee. Find out more@seanious It's not affecting your broadband as you're recording it via satellite
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