Sky keeps recording cancelled recordings

[KimmyKoo]

Been on holiday for the last week - came home and 11% of my memory has been used up by Catfish. 19 episodes in total 🤬

Some of them also clashed with shows I actually wanted to record, meaning I have part recorded shows. All because of bloody Catfish!!!!! Beyond angry now 

[GeralttheWhite]

I have this exact issue too.
I can't believe it's affecting only a small percentage - there are more than enough people on here complaining to warrant an investigation and action being taken to resolve. 

regardless of who needs to know and what this forum is for, surely those at Sky who monitor this forum can pass on this issue to the relevant department? 

[roo300582]

Thought I'd resolved this as I found an entry for Catfish next series in the scheduled listing, when I went to delete the entry it came up with a warning about not looking for future seasons, something I'd not seen before. Lasted for about 2 days but then there it was, another episode queued up!! Come on sky sort this out

[MissJo]

Oh no, I had that exact message this morning and hoped that would be the end of it - can't believe you got it again!

I've tried twice now to liaise with Sky Support via webchat but they can't seem to grasp the problem. They keep giving me instructions to 'reset my Sky box if I have recording issues and then try to record something' - I keep telling them I don't have trouble recording things, I have trouble recording things I don't want! They are totally clueless and I've got nowhere. So frustrating! 

[Mark39]

Has anybody been in touch with Viewer Relations as previously suggested?

[MissJo]

I haven't, I've lost patience with them after the two episodes I've had trying to sort this out with customer support.  Maybe that will be my next step.

[seanious]

I've reported the issue.  Lets see what happens.

[MissJo]

Let's hope they can sort it for you!

I'm currently seeing how far I get with the help team on Twitter. I must be a glutton for punishment. 

[KC1401]

Oh my goodness, we were beginning to think it was just us! There's clearly a technical hitch with Catfish. I will admit to watching it, but there's absolutely no thing in the planner for it. The Sky box was unplugged for a whole day last week and it still came back. It's like a nasty virus.

Will we ever escape it?! 

[MissJo]

Ooh I've had a response from Twitter's Sky Help:

'Hi Jo, it's been discovered that this is a known technical issue that lies with the channel itself. We are working on a fix and this will resolve the issue in the next software release. Sorry if it's a bit frustrating at the moment. 🙂 ^CK'

Let's hope they finally get to the bottom of it!

[Photok]

Fingers crossed. It's fixes it. I did have Catfish set up as a series link when it first aired but MTV repeat it so much that it keeps coming back even after deleting series links, future recordings and rebuilding the planner. 

[MissJo]

Yes, that's the same for me; I like Catfish but don't want to be watching repeats every day of the week!

After Sky replied on Twitter, I responded to say I was relieved as it's a nuisance and the agent wrote this:

'Yeah I know 🤣 It wasn't discovered until we started seeing a trend with recordings of Catchfish miraculously appearing in customers planners. We've found where the fault lies and this will be resolved in our next update. ^CK.

It seems it's been more widespread than we realised, so hopefully they genuinely have found the fault and we can all get back to normal!

[KC1401]

I spoke to customer support yesterday, they phoned in response to my tech query and they didn't know anything about it yet. 

They have given me instructions on how to reset my planner, but I relayed your Twitter response.. 

Do they know when the update will be? 

[MissJo]

That doesn't surprise me, as the ones on Messenger didn't have a clue either.  I've asked the Twitter person when we can expect this update and will feed back their response.

[MissJo]

Oh, and I wouldn't bother resetting/rebuilding your Planner as it won't make any difference!  It's their stock answer to everything, it seems.