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Discussion topic: Sky freezing

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This message was authored by: Gillianhinch

Sky freezing

Hi, my sky + hd box keeps freezing and I am unable to change channel and  access  the sky planner

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This message was authored by: Mark39

Re: Sky freezing

Posted by a Superuser, not a Sky employee. Find out more

What happens when you try to access the Planner? Error message?

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This message was authored by: Gillianhinch

Re: Sky freezing

I will let me access but everything i play anything it only shows a blank screen

This message was authored by: Annie+UK

Re: Sky freezing

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q
I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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This message was authored by: Gillianhinch

Re: Sky freezing

Tried it and it worked for a day the. Same again

This message was authored by: Annie+UK

Re: Sky freezing

Posted by a Superuser, not a Sky employee. Find out more

Sounds like a hard drive issue, you could try a FSR

 

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, Sky Stream and Sky Q (Satellite TV is approaching end of life so is not a long term solution)
I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Mark39

Re: Sky freezing

Posted by a Superuser, not a Sky employee. Find out more

@Gillianhinch wrote:

Tried it and it worked for a day the. Same again


What else have you tried?

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This message was authored by: Gillianhinch

Re: Sky freezing

What's is an fsr

This message was authored by: Annie+UK

Re: Sky freezing

Posted by a Superuser, not a Sky employee. Find out more

Search my Sky Plus FAQ for FSR (Q15🙂

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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