@Tigertiger- For the community to start to he,p you need to provide a bit more info, is this a Sky+HD box or Sky Q? If the former Sky don;t support Sky+HD boxes anymore.
If the latter what is the actual on screen message?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
