This discussion topic has been answered Discussion topic: Sky banner
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Message posted on 15 Jul 2023 10:37 PM
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The sky banner now appears at the start and finish of every break. Can I stop this?
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Message posted on 17 Jul 2023 10:46 AM - last edited: 17 Jul 2023 10:55 AM
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Hi @Atthur
Thank you for bringing to our attention I have sent this off to be investigated and will get back to you as soon as I have more information.
EDIT - can you confirm if this was content you were watching on demand or live?
Community Manager
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Message posted on 15 Jul 2023 10:43 PM
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Re: Sky banner
Is this on Channel 401 by any chance or is it happening on a different channel ?
You can't fix it btw as Sky will need to investigate it.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 17 Jul 2023 10:46 AM - last edited: 17 Jul 2023 10:55 AM
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Hi @Atthur
Thank you for bringing to our attention I have sent this off to be investigated and will get back to you as soon as I have more information.
EDIT - can you confirm if this was content you were watching on demand or live?
Community Manager
Message posted on 17 Jul 2023 08:55 PM
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Re: Sky banner
Noticed this too. It's currently doing it whilst watching 106 live.
Message posted on 18 Jul 2023 08:47 AM
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Re: Sky banner
Hi @Kissmyaa
Thank you for providing an example on when this occurs. I have passed this onto the support teams.
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Message posted on 19 Jul 2023 06:02 PM
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Banner keeps popping up at ad break.
Hello,
I was just watching the Ashes on skysports today and every time there is an ad break the banner (what's currently on and next) pops up at the bottom of the screen.
Anyone else had this problem and any fixes?
I took the plug out and left it for 1 minute and it still does this.
None of the other channels are doing this.
Thanks.
Message posted on 19 Jul 2023 06:05 PM
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Re: Banner keeps popping up at ad break.
1 minute is far too short, try at least 5 minutes
Message posted on 19 Jul 2023 06:06 PM
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Re: Banner keeps popping up at ad break.
OK, I will try 5 minutes.
Thanks.
Message posted on 19 Jul 2023 07:47 PM
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Re: Banner keeps popping up at ad break.
@pallminder wrote:
Anyone else had this problem and any fixes?
This is being looked into by Sky so rebooting will not fix it.
The fix is to watch the cricket on Channel 404 and avoid channel 401 for the time being.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 19 Jul 2023 07:58 PM - last edited: 19 Jul 2023 07:59 PM
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Re: Banner keeps popping up at ad break.
@caesarome @Annie+UK Any chance this thread and This one can be merged as they are covering same issue
Message posted on 19 Jul 2023 08:01 PM
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Re: Banner keeps popping up at ad break.
@SKY1992bf Done 🙂
Message posted on 25 Jul 2023 09:43 PM
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Re: Sky banner
This is happening now, watching FROM on 106. Really annoying. I thought it was because I'd set a series link reminder, but even after deleting it, it's still happening.
Message posted on 25 Jul 2023 09:52 PM
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Re: Sky banner
I just switched to Sky Sci-Fi HD - 139 - (didn't realise it was also on there too) and it's not happening on that channel.
Message posted on 26 Jul 2023 11:02 AM
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Re: Sky banner
Additional update....
This appears to be happening on recorded content too. During playback, instead of having the whole banner before and after ad breaks, you are presented with the blue image (bottom left of screen) that you get when you pause/fast forward with the minute counter in the middle.
Got this for both Blue Bloods and The Good Doctor last night.
Message posted on 28 Jul 2023 05:08 PM
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Re: Sky banner
Same thing has just started on my set. Watching test match on Ch 401. I haven't noticed it happening on any other channels yet
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