Sky+
5

Discussion topic: Replacement Sky Box

Reply
Answered - Go to Answer
Ogier1
What's this?
This message was authored by Ogier1 This message was authored by: Ogier1

Replacement Sky Box

‎27 Feb 2023 11:11 AM

I have a Sky +HD box. The hard drive is playing up and I keep getting hard drive error messages. I've reset the hard drive a couple of times and it then works for a couple of days before the problem returns. How do I get a replacement box?

Report post
Post 1 of 6
1,850 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
Annie+UK
What's this?
Superuser
This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Replacement Sky Box

‎27 Feb 2023 11:15 AM

Posted by a Superuser, not a Sky employee. Find out more

There are no new boxes so the secondhand market is the place to go, ebay etc...

 

Look for the DRX890 or the DRX895 (bigger HDD)

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

View this Answer within the discussion

Report post
Post 2 of 6
1,847 Views
Reply
0 Likes

Did this answer not help you?

Reply

All Replies

Annie+UK
What's this?
Superuser
This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Replacement Sky Box

‎27 Feb 2023 11:15 AM

Posted by a Superuser, not a Sky employee. Find out more

There are no new boxes so the secondhand market is the place to go, ebay etc...

 

Look for the DRX890 or the DRX895 (bigger HDD)

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream
Report post
Post 2 of 6
1,848 Views
Reply
0 Likes

Did this answer not help you?

Ogier1
What's this?
Topic Author
This message was authored by Ogier1 This message was authored by: Ogier1

Re: Replacement Sky Box

‎27 Feb 2023 12:09 PM

How about if I upgrade to Sky Q and would a replacement box be free?

Report post
Post 3 of 6
1,830 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Replacement Sky Box

‎27 Feb 2023 12:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ogier1 

Sky Q boxes, should you go down that route, are loaned to you but you may pay an admin/activation fee for a mini box. Do your research before deciding. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
Report post
Post 4 of 6
1,828 Views
Reply
0 Likes
TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Replacement Sky Box

‎27 Feb 2023 12:44 PM - last edited: ‎27 Feb 2023 12:44 PM

Posted by a Superuser, not a Sky employee. Find out more
@Ogier1 wrote:

How about if I upgrade to Sky Q and would a replacement box be free?

The typical starting point for Sky is to set a high up-front fee and then reduce this if the customer subscribes to add-ons which increase the monthly cost.

 

The 'VIP Upgrade' to Q is typically 'free' only if Multiscreen is added: that's close to £300 by itself over an 18 month minimum term.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 5 of 6
1,819 Views
Reply
0 Likes
Mark39
What's this?
Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: Replacement Sky Box

‎27 Feb 2023 01:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ogier1 chances are Sky will want to encourage you to move away from Sky+, and will incentivise you accordingly.

Report post
Post 6 of 6
1,812 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion