Replacement Sky Box

[Ogier1]

I have a Sky +HD box. The hard drive is playing up and I keep getting hard drive error messages. I've reset the hard drive a couple of times and it then works for a couple of days before the problem returns. How do I get a replacement box?

[Annie+UK · Accepted solution]

There are no new boxes so the secondhand market is the place to go, ebay etc...

Look for the DRX890 or the DRX895 (bigger HDD)

[Ogier1]

How about if I upgrade to Sky Q and would a replacement box be free?

[Daniel0210]

@Ogier1 

Sky Q boxes, should you go down that route, are loaned to you but you may pay an admin/activation fee for a mini box. Do your research before deciding. 

[TimmyBGood]

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@Ogier1 wrote:

How about if I upgrade to Sky Q and would a replacement box be free?

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The typical starting point for Sky is to set a high up-front fee and then reduce this if the customer subscribes to add-ons which increase the monthly cost.

The 'VIP Upgrade' to Q is typically 'free' only if Multiscreen is added: that's close to £300 by itself over an 18 month minimum term.

[Mark39]

@Ogier1 chances are Sky will want to encourage you to move away from Sky+, and will incentivise you accordingly.