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Discussion topic: Replacement Sky Box

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Ogier1
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Replacement Sky Box

‎27 Feb 2023 11:11 AM

I have a Sky +HD box. The hard drive is playing up and I keep getting hard drive error messages. I've reset the hard drive a couple of times and it then works for a couple of days before the problem returns. How do I get a replacement box?

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Annie+UK
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Re: Replacement Sky Box

‎27 Feb 2023 11:15 AM

Posted by a Superuser, not a Sky employee. Find out more

There are no new boxes so the secondhand market is the place to go, ebay etc...

 

Look for the DRX890 or the DRX895 (bigger HDD)

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

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Annie+UK
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Superuser
This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Replacement Sky Box

‎27 Feb 2023 11:15 AM

Posted by a Superuser, not a Sky employee. Find out more

There are no new boxes so the secondhand market is the place to go, ebay etc...

 

Look for the DRX890 or the DRX895 (bigger HDD)

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream
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Ogier1
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Re: Replacement Sky Box

‎27 Feb 2023 12:09 PM

How about if I upgrade to Sky Q and would a replacement box be free?

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Daniel0210
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Re: Replacement Sky Box

‎27 Feb 2023 12:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ogier1 

Sky Q boxes, should you go down that route, are loaned to you but you may pay an admin/activation fee for a mini box. Do your research before deciding. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
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TimmyBGood
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Re: Replacement Sky Box

‎27 Feb 2023 12:44 PM - last edited: ‎27 Feb 2023 12:44 PM

Posted by a Superuser, not a Sky employee. Find out more
@Ogier1 wrote:

How about if I upgrade to Sky Q and would a replacement box be free?

The typical starting point for Sky is to set a high up-front fee and then reduce this if the customer subscribes to add-ons which increase the monthly cost.

 

The 'VIP Upgrade' to Q is typically 'free' only if Multiscreen is added: that's close to £300 by itself over an 18 month minimum term.

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Mark39
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Re: Replacement Sky Box

‎27 Feb 2023 01:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ogier1 chances are Sky will want to encourage you to move away from Sky+, and will incentivise you accordingly.

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