Red button and text button on remote does not load

[galaxy1700]

Text and red button on sky+ remote will not connect with the service.Message says check your broadband,that is okay,have tried a re boot but still the same.

Service was fine yesterday but nothing to day.

[oj01]

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@galaxy1700 wrote:

Text and red button on sky+ remote will not connect with the service.Message says check your broadband,that is okay,have tried a re boot but still the same.

Service was fine yesterday but nothing to day.

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Working fine here on BBC One so it's not an issue at Sky's end. 

[galaxy1700]

Is it possibly a problem with set top box?

Or is it the Internet connection to the TV from the router.

Any suggestions welcome,last resort a factory reset for the +box but looses all item saved.

[galaxy1700]

All I get text wait then a message to check Internet connection but that works fine on catch up.

[Duncan39]

I have a Sky+HD box and have had the same problem today

[galaxy1700]

Thanks for info Duncan 39,will see what happens tomorrow if it changes.

[oj01]

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@galaxy1700 wrote:

Thanks for info Duncan 39,will see what happens tomorrow if it changes.

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@Duncan39

@galaxy1700

Are your issues with BBC1 or a different channel? 

[Duncan39]

All BBC Channels that have text

[galaxy1700]

Same with me,all bbc channels that have text service.

[oj01]

Ok. So Ch 101 (which for me is BBC One Yorks) works fine. But 102 and 503 don't work. Assume you are in a different region to me? 

So probably a BBC issue. 

[Duncan39]

BBC1 Channel 101 West Midlands does not work

[galaxy1700]

Been told by Sky bot service text service on sky + finished.yesterday due to soft water problems,eventually the sky+ box will stop working all together,suggested switching to sky q.

Can you get a text service on sky q as it comes in handy for news etc?

[galaxy1700]

Sorry make that SOFTWARE problems

[Mark39]

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@galaxy1700 wrote:

Been told by Sky bot service text service on sky + finished.yesterday due to soft water problems,eventually the sky+ box will stop working all together,suggested switching to sky q.

Can you get a text service on sky q as it comes in handy for news etc?

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To be clear, Sky+HD boxes won't stop working (unless they become faulty).

[galaxy1700]

Just you can not get red button or text service according to them as that service was switched off yesterday,would have been nice to be told.