Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Re: Can’t believe you make your customers do your customer service
Posted by a Superuser, not a Sky employee. Find out more
If it is a Sky+ box that you have then you will have to contact a local company to you to come out to look at your setup as Sky no longer supports these boxes. The only exception to this is if you have Sky Protect then you can go via them about this.
Btw, this is a community where customers help each other.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Sky stopped supporting Sky+/HD last year. You won't get a Sky engineer out.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
This is ridiculous, I've tried the help online and need to talk to sky to book an engineer
You need to talk to a 3rd party and definately NOT Sky, if you require an engineer
Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream
Re: Can’t believe you make your customers do your customer service
Posted by a Superuser, not a Sky employee. Find out more
@ThatDoodle an alternative might be to upgrade to Sky Q. Any problem with your dish or cabling will be addressed at no additional cost, as part of the Sky Q installation.
Thanks, although I'm worried they'll only replace one box. I have two, as I pay for multi-room ( or whatever they call it though)
Multi-screen works differently on Sky Q, you have only one main box that has a harddrive and connects to the dish and for extra rooms they provide a mini box that uses your local network to connect to the main box etc...
Multiroom is a Sky+ term. For Sky Q it's Multiscreen so you'd need to order Sky Q, Multiscreen and a Sky Q mini box.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
The Sky+ platform was superceded as the flagship product by Sky Q in 2016, and Sky+ HD hardware manufacturing ceased before then.
While there's still a reasonably substantial number of Sky+ HD boxes still in use (perhaps 10% of the satellite user base) Sky has been gradually withdrawing availability, support and service for several years now.
* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
