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Discussion topic: Reactivate denied

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This message was authored by fuyfyigu This message was authored by: fuyfyigu

Reactivate denied

Just rang sky CS to reactivate sky+HD 2TB box but was told not possible and would have to upgrade to sky q

After reading posts here, it seems sky+HD is still good,

is the advisor misinformed?


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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Reactivate denied

Posted by a Superuser, not a Sky employee. Find out more
Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

This is correct, you cannot get a New Sky+ subscription/reactivation any more

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense

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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Reactivate denied

Posted by a Superuser, not a Sky employee. Find out more
Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

This is correct, you cannot get a New Sky+ subscription/reactivation any more

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Reactivate denied

Posted by a Superuser, not a Sky employee. Find out more

@fuyfyigu wrote:

 

After reading posts here, it seems sky+HD is still good,

is the advisor misinformed?

New subscription (which would include a reactivation after a period of non-subscription) hasn't been available on Sky+ for several years.  Ongoing continuous renewal is still possible, but Sky is making a determined push to convince users to migrate to Q.

* * * * * * *

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