Discussion topic: Reactivate denied

This message was authored by: fuyfyigu · ‎06 Apr 2024

Just rang sky CS to reactivate sky+HD 2TB box but was told not possible and would have to upgrade to sky q

After reading posts here, it seems sky+HD is still good,

is the advisor misinformed?

This message was authored by: Annie+UK · ‎06 Apr 2024

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

This is correct, you cannot get a New Sky+ subscription/reactivation any more

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD

My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

View this Answer within the discussion

This message was authored by: Annie+UK · ‎06 Apr 2024

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

This is correct, you cannot get a New Sky+ subscription/reactivation any more

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD

My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

This message was authored by: TimmyBGood · ‎06 Apr 2024

@fuyfyigu wrote:

After reading posts here, it seems sky+HD is still good,

is the advisor misinformed?

New subscription (which would include a reactivation after a period of non-subscription) hasn't been available on Sky+ for several years. Ongoing continuous renewal is still possible, but Sky is making a determined push to convince users to migrate to Q.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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