Pairing my viewing card with my sky+box

[Ken97]

Hi , my Sky+ box had a message to say my HDD had failed. Gives SKy do not supply these any more I have attached an older version I have kept and its ok . I now need to pair my viewing card but my mobile phone will not allow me during a call to enter characters so I cannot enter the version number of the card. Any ideas? Please. 

[Annie+UK · Accepted solution]

Viewing cards are locked to the Sky box they were paired to at the end of October 2024, you can no longer move cards between boxes

[Daniel0210]

@Ken97 

You can still call Sky to discuss your options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.

[Ken97]

Thanks Daniel. Our issue is that it is a Listed Building and we cannot run new cables . Sky have already refused to install Sky Q. We currently have 6/7 TVs running through a distribution system which we cannot replicate with Skys new technology.

[Annie+UK]

---

@Ken97 wrote:

Thanks Daniel. Our issue is that it is a Listed Building and we cannot run new cables . Sky have already refused to install Sky Q. We currently have 6/7 TVs running through a distribution system which we cannot replicate with Skys new technology.

---

Sounds like you'll need to leave Sky then or move to Glass/Stream which I doubt will suit your usage

[TimmyBGood]

---

@Ken97 wrote:

We currently have 6/7 TVs running through a distribution system which we cannot replicate with Skys new technology.

---

Sky permits up to six Stream pucks and three Glass television sets at a single address: this would require substantial internet bandwidth though.

[Jojojohn]

I had this problem got a 2nd hand box and swopped the hard drives Not too difficult especially with a YouTube tutorial. Works just fine now

[Annie+UK]

---

@Jojojohn wrote:

I had this problem got a 2nd hand box and swopped the hard drives Not too difficult especially with a YouTube tutorial. Works just fine now

---

That only works if the HDD is not the issue 🙂

[Ken97]

Sounds good. How did you pair the new HDD?

[Jojojohn]

No need to pair the replacement HDD Just took it out of the replacement Sky+ box and put it my original box Turned back on and worked straight away. Only downside for me was losing saved recordings on originalHDD.