12 Aug 2023 06:57 AM
Through my Sky + multi room box I can watch terrestrial channels but when I try to watch Sports, Cinema or even Sky News it says 'no signal'.
Signal is showing 'good'.
Strange how I only get certain channels and not others. Subscription is up to date as all channels work on my main box.
Thanks in advance.
12 Aug 2023 07:46 AM
Posted by a Superuser, not a Sky employee. Find out moreI assume that's 'no satellite signal', rather than 'no signal'. Can you watch these channels on your main Sky+ box?
12 Aug 2023 08:02 AM
States 'isn't getting a satellite signal'.
Confused because if this was the case how would I receive some channels when that's my only source?
thanks
12 Aug 2023 08:26 AM
Posted by a Superuser, not a Sky employee. Find out moreOh it's perfectly possible to receive a good signal on some channels and no signal on others, depending on tuning parameters.
12 Aug 2023 08:50 AM
Does that mean it's just a case of getting my dish checked/realigned?
Thanks
12 Aug 2023 09:39 AM - last edited: 12 Aug 2023 11:16 AM
Posted by a Superuser, not a Sky employee. Find out more
I've reread your first post and given that all channels are working OK on your main box, it's unlikely to be a dish alignment problem, and more likely an issue with either the LNB (especially if it's more than 5 years old) or possibly cabling.
If yon book an engineer they'll be able to pinpoint the cause.
14 Aug 2023 06:28 AM
Engineer booked. Thanks
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