My sky box is not working properly my contract is out have you any deals

[Brian080678]

How do u get in contact with sky iv been trying for weeks and I can't get them at all 

[SKY1992bf]

@Brian080678 Your not talking directly with Sky this is a customer helps customer forum only with no account access

If you have a sky talk landline or Mobile call 150

If you don’t have a sky talk package see below

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

[robert+petal]

If you tell us the problem with the box someone may be able to help.

Contacting Sky is always difficult, you could try an email to viewerR@sky.uk but I doubt they would help with this, you just have to keep trying the phone number.

[Mark39]

Viewer Relations won't be able to help with hardware problems, but yes, @Brian080678 tell us more about the problem with your Sky box.

[robert+petal]

I was wondering if they would set up an online chat for him, like some of the employees on the forum occasionally do.

[Brian080678]

Half the stations is not working BBC etc could be cause I'm only sky + what would I have to do to get a upgrade box

[Mark39]

What does the onscreen error message say when you tune to the channels that aren't working?

[Brian080678]

No signal 

[caesarome]

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@robert+petal wrote:

I was wondering if they would set up an online chat for him, like some of the employees on the forum occasionally do.

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They deal with program related questions, anything else they will not deal with and that includes setting up a chat as they don't post on here.

[Mark39]

If that's no satellite signal, it's more likely to be a fault with your dish setup than your Sky box. If it's your own dish, call Sky to book, an engineer. Say 'technical' when the robot asks why you're calling., and don't hang up. Eventually you'll be out through to an adviser.

[TimmyBGood]

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@Brian080678 wrote:

 could be cause I'm only sky + what would I have to do to get a upgrade box

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Sky+ / Sky+ HD  are end-of-life as far as Sky are concerned: they will only offer you a move to Sky Q.

Typically we'd advise purchasing an HD box second-hand (about £25 on eBay) but if your subscription is actually for Sky+ rather than Sky+ HD then I don't think there's a possible upgrade path to HD these days.