Where have my Top Picks gone?

[StephenSky]

I have got the attached error message for a day now, a reboot makes no difference. Did I offend Sky in some way? LOL

[caesarome]

This has happened to me a few times in the past and after each time that due return so as you have done a reboot I would just leave this as they are as hopefully they should return without you need to do anything like a planner rebuild.

[StephenSky · Accepted solution]

Woke up this morning, top picks now restored with no intervention...

[Chrisee]

@StephenSky this does happen when the box misses a over air signal or Sky's servers are having a bad day. Nothing to worry about they return on their own in a few hours or you can often force it by rebooting your main box. Bits of the epg can go missing for the same reason.

[Laff]

REBOOT BROADBAND ROUTER DID IT FOR ME!

Extra info--- Downloads on Catch-up were also failing. I had tried Sky+ planner rebuild, and rebooted the box with no success!  The network settings said that the connections to broadband and on-demand were OK and strangely the second Sky box had no problems so I did not expect it to be the router BUT IT WAS!