Loss of subscribed channels in multiroom

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Rpl44.

[Lisa-P1987]

Update - spoken to @Rpl44 the issue is resolved now

[Nadya1]

I have main sky had box downstairs and able to watch all channels subscribed to as normal but on the box upstairs I can't get any channels at all. Every channel says "please check your subscription entitles you to view this channel on this box"

Have tried unplugging and resetting but hasn't made a difference, has been like this for a few weeks now.

Appreciate any advice?

Thanks a million 

[jdh73]

You just need to ask them to reactivate your card, takes about 2 mins to fix.

[ZAL]

@Annie+UKcan you escalate please

Thanks

[caesarome]

@ZAL 

You post was escalated back on September 19th so what the result on that chat you had, was the issue not fixed ?

[ZAL]

sorry @caesarome my issue was resolved

I was asking for @Nadya1 issue to be escalated so @Nadya1 could get a chat to resolve as well

Thanks

[daz1266]

What is the resolution, as I had to get a new multi room viewing card worked for a month and now asks for subscription, tried to register card again but not helping.

[GK29]

I am having the same problem.  

Have main sky HD+ box in one room with all channels available to view which are part of chosen sky package.
 the sky+ box in second room has lost all sky subscribed channels. no sky channels .

Paying for  multi-room and getting nothing in return except free to view channels.

How can this be fixed?

[jdh73]

You just need to ask them to reactivate your card, takes about 2 mins to fix.

[GK29]

Thanks - they have done this so it's all working! 

[DS12]

Hi there

I have the same issue, please can I be escalated to get help also

Thank you

Darren

[jdh73]

@DS12 

You just need to call and ask them to reactivate your card, takes about 2 mins to fix.

[DS12]

Thanks @jdh73