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Discussion topic: Loss of subscribed channels in multiroom

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This message was authored by mguz This message was authored by: mguz

Loss of subscribed channels in multiroom

Have main sky HD+ box in one room with all channels available to view which are part of chosen sky package. Problem recently arose when the sky+ box in second room has lost all sky subscribed channels. Still get free to view channels including Dave, Film4, Great! movie channels etc, but no sky channels and LFCTV subscription channel.

*Have removed and wiped/cleaned viewing card

*Unplugged all devices and rebooted

*Reset sky+ box

Message claiming not connected to broadband router, but was obviously connected before when all channels were available. Paying £22pm for multi-room and extra subscribed fee for LFCTV and getting nothing in return except free to view channels. Thinking of moving tv to BT. Any thoughts in how to fix?


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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Loss of subscribed channels in multiroom

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Loss of subscribed channels in multiroom

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Loss of subscribed channels in multiroom

Posted by a Sky employee

Update:

 

Spoke with @mguz and resolved issue

 

Thanks again for the escalation have a great day 🙂

This message was authored by Martin18 This message was authored by: Martin18

Re: Loss of subscribed channels in multiroom

I have the same problem,i have multiroom but my second box has lost all subscription channels and access to recordings.I have tried reboot and wiping card.I called Sky and they booked engineer visit but not until 27th sept.

This message was authored by oj01 This message was authored by: oj01

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

@Martin18 wrote:

I have the same problem,i have multiroom but my second box has lost all subscription channels and access to recordings.I have tried reboot and wiping card.I called Sky and they booked engineer visit but not until 27th sept.


If it's the same issue as described above it shouldn't need an engineer. 

I've escalated your post to Sky. Have a read at the instructions above for details of how this works. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
This message was authored by Addie15 This message was authored by: Addie15

Re: Loss of subscribed channels in multiroom

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Martin18.

This message was authored by Addie15 This message was authored by: Addie15

Re: Loss of subscribed channels in multiroom

Posted by a Sky employee

Update-We are closing this session now as this matter has now been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

This message was authored by Martin18 This message was authored by: Martin18

Re: Loss of subscribed channels in multiroom

All channels now working thanks for your help.😊

This message was authored by ZAL This message was authored by: ZAL

Re: Loss of subscribed channels in multiroom

Hi @Martin18  I have the same problem? What was the Fix

As all i can see here is you had a chat to a sky guy @Addie15 and resolved

But no mention of the fix

 

Thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

@ZAL 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Loss of subscribed channels in multiroom

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat to ZAL

This message was authored by Martin18 This message was authored by: Martin18

Re: Loss of subscribed channels in multiroom

I explained problem to Sky employee and after i gave them the number of the non working card they performed a remote action which reactivated the card and all channels started working again.

This message was authored by Addie15 This message was authored by: Addie15

Re: Loss of subscribed channels in multiroom

Posted by a Sky employee

Update-We are closing this session as we have resolved ZAL's issue now. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

This message was authored by jellytots70 This message was authored by: jellytots70

Re: Loss of subscribed channels in multiroom

We are having the same problem as everyone else. Mid match tonight and the channel lost but still on downstairs! Lost all sport and movie channels in second room. Please help.

This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

Hi Im having the same problem. Box 1 all working fine but box 2 only able to watch bbc 1, 2, itv and channel 4. Unable to record any channel or watch any recordings, started about 9.30pm tonight. Done a planner rebuild, system reset (so lost all recordings) and wiped card.

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