58

Discussion topic: Loss of subscribed channels in multiroom

Reply
Reply
This message was authored by A954 This message was authored by: A954

Re: Loss of subscribed channels in multiroom

I don’t have a bubble? 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

@A954 wrote:

I don’t have a bubble? 


It's outside office hours and you don't get an automatic invite, someone it the Sky team needs to act to the escallation request I triggered

Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

annie i still don't see my bubble even though i have apparently been sent an invite. Where exactly is it meant to be as I have tried 3 different browsers on my laptop and not showing on my phone either?

 

Thanks

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

Check out the link below that explains the process
Escalating a post to a Sky expert

Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

I know how the process is meant to work, but I do not see a chat bubble and I've been without use of the box for nearly 22 hours now.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

Nothing I can do, it's down to Sky to respond once escalated by a Superuser, we just click a link on a post

 

You could try phoning

Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

But that's my point. Mr+Flibbles+86 replied at 3.02pm to say they have sent an invite to chat, but I do not see it anywhere .

This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

As a vulnerable disabled customer I have found this whole process very distressing, but I'm not stupid, so you have to believe me when I say there is no chat bubble showing. As for trying to phone, I have been trying to do that since last night periodically, but I'm not in a position to be able to do that for any length of time.

 

Can anyone else help please.

This message was authored by caesarome This message was authored by: caesarome

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

This issue has been reported to Sky's support teams to investigate as it was raised to Sky via a private forum on here.

 

If you haven't received the chat bubble I will alert Sky again to your post so look out for their post from tomorrow morning.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

Thank you @caesarome 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

@jdh73 I also escalated your other post earlier today

 

https://helpforum.sky.com/t5/Sky/Multiroom-not-working/td-p/4422267

Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

Trying to get through via the phone now instead, but already been on hold for 35 minutes.

This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

Lovely man on the phone fixed it in 2 mins by just reactivating the card. It shouldn't take nearly 24hrs to get a solution though, so next time I will stick to trying to get through on the phone instead of waiting for a non existing chat bubble.

This message was authored by Rpl44 This message was authored by: Rpl44

Re: Loss of subscribed channels in multiroom

I've been having the same issue for a few days now. 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

I have escalated your post to the Community Messaging Team

This link explains the escalation process

Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion