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Discussion topic: Loss of subscribed channels in multiroom

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This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

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This message was authored by MBrown This message was authored by: MBrown

Re: Loss of subscribed channels in multiroom

I am experiencing the same issue as the original poster above....loss of all paid for channels and Sky+services on multiroom box.....main box is all ok.

Can anyone help from Sky??

This message was authored by MBrown This message was authored by: MBrown

Re: Loss of subscribed channels in multiroom

Hi, I am having the same issue, would it be possible to get some help tonight? Thanks

This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

I assume this is down to the problems nationwide tonight? Still nothing working on 2nd box so can someone escalate it please.

This message was authored by MBrown This message was authored by: MBrown

Re: Loss of subscribed channels in multiroom

Would seem so....thousands of complaints no doubt

This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

I did do the new install earlier and have just activated the card (although it was obviously already active) but that can take 4hrs. Still no access to any paid for channels, will see what it's like in the morning. So annoying as I thought the box had died so ordered a new one off ebay in haste.

This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

Still nothing working on 2nd box other than viewing the free channels. No record, no playback, no pause. Done rebuild, full reset, new install, activated card, all fine on 1st box.

This message was authored by ZAL This message was authored by: ZAL

Re: Loss of subscribed channels in multiroom

@MBrown @jdh73 @Addie15 @caesarome 

Hi all I think a superuser needs to escalate your cases so you can be invited to a chat.

once in the chat the sky employiee will walk you through to try to resolve your issue.

This message was authored by caesarome This message was authored by: caesarome

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

@jdh73 @jellytots70 @MBrown 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Loss of subscribed channels in multiroom

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

Hi Mr+Flibbles+86

 

I don't know if your post was meant for me or not, but I haven't received an invite to chat?

This message was authored by caesarome This message was authored by: caesarome

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

@jdh73 

There should be a bubble at the bottom of this page so if you can't see it then try using a different browser.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by jdh73 This message was authored by: jdh73

Re: Loss of subscribed channels in multiroom

Hi, no there is no blue or red bubble. I have tried chrome, opera and edge browser.

This message was authored by A954 This message was authored by: A954

Re: Loss of subscribed channels in multiroom

I have the same issue 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Loss of subscribed channels in multiroom

Posted by a Superuser, not a Sky employee. Find out more

@A954 wrote:

I have the same issue 


I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

 

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
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