17 Dec 2023 03:09 PM
Both of my sky televisions have gone down and it says no satellite signal. I rang yesterday and was told someone would get in touch by the end of the day but that didn't happen and then I rang back today however someone disconnected me. Urgent action is required as I'm trying to run a business.
17 Dec 2023 03:13 PM
Posted by a Superuser, not a Sky employee. Find out more"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected
"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
17 Dec 2023 03:21 PM
Posted by a Superuser, not a Sky employee. Find out more
@TheKillone wrote:
Urgent action is required as I'm trying to run a business.
Am I missing something here. What has no satellite signal on a Sky+ box have to do with running a business?
17 Dec 2023 03:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:
@TheKillone wrote:Urgent action is required as I'm trying to run a business.
Am I missing something here. What has no satellite signal on a Sky+ box have to do with running a business?
@TheKillone in addition to the above sky subscription services are for domestic use only and therefore sky has no obligation to you in relation to your business unless you have the necessary sky business account
18 Dec 2023 10:52 AM
Posted by a Superuser, not a Sky employee. Find out more
@TheKillone wrote:
Urgent action is required as I'm trying to run a business.
For a business television subscription you should have a dedicated contact point outside of normal domestic support.
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