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Discussion topic: Contact Number for Sky Customer Services

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Gemmalou90
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Contact Number for Sky Customer Services

‎16 Mar 2023 06:46 PM

Does anyone have a customer services contact number for Sky please? My on demand keeps failing and I have tried all tips to fix which isn't working. I'm paying for a service I can't use so need to speak to someone but can't find a number! 

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Annie+UK
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Re: Contact Number for Sky Customer Services

‎16 Mar 2023 06:57 PM

Posted by a Superuser, not a Sky employee. Find out more
@Gemmalou90 wrote:

Does anyone have a customer services contact number for Sky please? My on demand keeps failing and I have tried all tips to fix which isn't working. I'm paying for a service I can't use so need to speak to someone but can't find a number! 

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page
Annie  ( Please Note: I am Neurodivergent )
Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

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Annie+UK
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Re: Contact Number for Sky Customer Services

‎16 Mar 2023 06:57 PM

Posted by a Superuser, not a Sky employee. Find out more
@Gemmalou90 wrote:

Does anyone have a customer services contact number for Sky please? My on demand keeps failing and I have tried all tips to fix which isn't working. I'm paying for a service I can't use so need to speak to someone but can't find a number! 

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page
Annie  ( Please Note: I am Neurodivergent )
Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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Mark39
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Re: Contact Number for Sky Customer Services

‎16 Mar 2023 07:46 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gemmalou90 you might be having the same problem as detailed in this lengthy thread: https://helpforum.sky.com/t5/Sky/On-demand-download-failure-Sky-on-2-boxes/td-p/4218170/jump-to/firs...

 

If it looks familiar, Sky are aware and are investigating.

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086red
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Re: Contact Number for Sky Customer Services

‎22 Mar 2023 07:45 PM

i cant get past the non helpful bot chat - is there live chat/whatsapp number?

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SKY1992bf
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Re: Contact Number for Sky Customer Services

‎22 Mar 2023 07:47 PM - last edited: ‎22 Mar 2023 07:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@086red  See post 2 above

 

all calls go through the same automated system you just need to navigate your way through it 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you’ll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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Mark39
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Re: Contact Number for Sky Customer Services

‎22 Mar 2023 07:48 PM

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@086red wrote:

i cant get past the non helpful bot chat - is there live chat/whatsapp number?

Sky don't use What'sApp as a means of contact. Live chat is available for specific topics only.

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086red
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Re: Contact Number for Sky Customer Services

‎22 Mar 2023 07:49 PM

bar expensive telephone numbers - only till 5pm. oh well

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086red
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Re: Contact Number for Sky Customer Services

‎22 Mar 2023 07:50 PM

on website, states whasapp. no live chat

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Mark39
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Re: Contact Number for Sky Customer Services

‎22 Mar 2023 07:53 PM

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@086red wrote:

bar expensive telephone numbers - only till 5pm. oh well

You can bar premium rate and international numbers, but they're barred permanently until you speak to Sky to unbar them.

https://www.sky.com/help/home/sky-talk/sky-talk-features/features-when-making-a-call/articles/making...

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LesUK
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Re: Contact Number for Sky Customer Services

‎16 Jul 2024 08:41 AM

This link now takes you to a blank page. 

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Mark39
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Re: Contact Number for Sky Customer Services

‎16 Jul 2024 08:47 AM

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@LesUK wrote:

This link now takes you to a blank page. 

Still works for me. Give it a few seconds to load and if it's no better, clear your browser cache.

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