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Discussion topic: All TV’s erratic faults

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This message was authored by: Gill91

All TV’s erratic faults

I need the engineer - name is Neil re- booked to sort out this continual issue - on the main tv when watching Netflix for example it continues to get stuck in the middle of a program to which I reset and watch a bit more then it sticks again . It continues to say no connection when there is when I reset it - and the same applies to the small tv in bedroom.  Engineer said I would / may need a further box for small tv . My son advises I need a cable drilled into wall from lounge tv into utility virgin box which we replaced having been unsuccessful with a sky box .   
Im elderly living alone and with medical issues that I cannot continue to have to walk back and fro from one room to unplug or reset the boxes each time the tvs go faulty .

Please will someone just call to speak to me or give me a contact 

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This message was authored by: caesarome

Re: All TV’s erratic faults

Posted by a Superuser, not a Sky employee. Find out more

What TV service do you have, Sky Q, Glass or Stream ?

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This message was authored by: GD1

Re: All TV’s erratic faults

Posted by a Superuser, not a Sky employee. Find out more

@Gill91  You've posted in the Sky+ forum, Sky+ does not support apps, which Sky Box do you actually have?    Sky Q or Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Mark39

Re: All TV’s erratic faults

Posted by a Superuser, not a Sky employee. Find out more

@Gill91 welcome to this Community for customers to help each other. Sky won't call you in response to your post.

 

Do you have a satellite dish?

 

The forum doesn't allow phone nu,ners to be posted, but you may be able.to find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

 

This message was authored by: TimmyBGood

Re: All TV’s erratic faults

Posted by a Superuser, not a Sky employee. Find out more

@Gill91 wrote:

My son advises I need a cable drilled into wall from lounge tv into utility virgin box which we replaced having been unsuccessful with a sky box .   


That doesn't sound like something which falls within the remit of a Sky 'engineer'.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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