volume on remote not working

[Coll]

I have set up my broadband and sky stream yesterday and the volume was working on the sky remote on the initial set up and now it's not working on my Samsung TV  

[Fothergill1]

@Coll

Firstly I would reboot the system by switching off at the plug socket for a minute before switching it on again. I will take about a minute to reboot.

Then try to pair the remote again as follows:

1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
2. Press 4 and 6 together for three seconds (IR mode).
3. Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

If that doesn't help run through the following help/troubleshooting guides

Troubleshooting guide

Remote help

If it still won't work properly you can request a replacement remote at the following link:

Streaming TV replacement remote (it will make you sign into your My Sky app)

[Coll]

Thank you for sharing! I will try this method and let you know if the initial guidance helped. 

[Leisha2001]

My  Volume bottoms aren't working on my sky remote how do I get it working again

[Fothergill1]

@Leisha2001  Have a look at post 2 above and try the options listed there.  If they don't help there is also a link to request a replacement from Sky.